Improving Patient Satisfaction in the Dental Environment

patient satisfaction

Patient satisfaction is instrumental to the success of your dental practice, but at the same time can be one of the hardest things to achieve on a constant basis. Not every patient is going to be happy with what you have to tell them and not every patient is going to be pleased that they cannot have the procedure they were hoping for. Having a set routine in place and ensuring your entire team is focused on the patient at all times, can make a difference and help you achieve success moving forward.

Welcoming Reception Team

One of the most important aspects of any dental practice is your reception and administration team. They also need to be focused on the patient, bearing in mind that they are often the first point of contact for a new patient. Your team should be welcoming and greet each patient as they walk through the door, making them feel welcomed in the reception area and not that they are a burden to the team as they already have too much to do.

Get to Know the Patients

It’s important that the reception team, nurses and dentists all get to know the patients on a first name basis. This can make your practice even more welcoming while offering that personalised service that patients expect and deserve these days. Something as simple as greeting them by name as they walk through the door can make a patient feel special and instantly improve their experience before they have even set foot in the actual surgery.

Know All the Patient Information Before You See Them

Something as simple as taking a few minutes to go through the patient file before calling them into the surgery is a small step to take to improve your patient’s experience. Knowing them by name, greeting them with a warm welcome and knowing why they are at the surgery are all ways to make your patients feel at ease and know that you are focused on their oral health.

Make them Comfortable

Patient satisfaction can help boost your dental practice moving forward. Ensure your patient is comfortable in the chair and understand the procedure in detail you are about to perform. Speak to your patient, get to know them and get to know their fears and their expectations. Making them comfortable in the dental space can ensure a seamless process without any anxiety or fear.

Warn the Patient

I have found it very useful to warn my patients before I touch them. This helps them know what to expect and also ensures that they are ready for my touch. Something so simple can go such a long way when it comes to patient satisfaction and growing your dental practice.

Learn to Listen

I have met so many dental professionals that talk rather than listen. I have learned over the years to take the time to listen to my patients. I ask questions and focus on their response, this helps me identify the problem and enables me to put the best treatment plan in place.

Invite Patients to Take Part in a Survey

In the UK, we have introduced the family and friends survey, which is being used in doctor and dental offices throughout the country, but I have been using my own patient satisfaction survey for years to help me identify any problems and work on making our patients experiences positive. Asking a patient to take part in the survey helps me identify how I have done and how my team handled the patient from the minute they walked in the door up to their treatment being completed

Patient satisfaction is instrumental to the success of your dental practice, but at the same time can be one of the hardest things to achieve on a constant basis. Not every patient is going to be happy with what you have to tell them and not every patient is going to be pleased that they cannot have the procedure they were hoping for. Having a set routine in place and ensuring your entire team is focused on the patient at all times, can make a difference and help you achieve success moving forward.

Welcoming Reception Team

One of the most important aspects of any dental practice is your reception and administration team. They also need to be focused on the patient, bearing in mind that they are often the first point of contact for a new patient. Your team should be welcoming and greet each patient as they walk through the door, making them feel welcomed in the reception area and not that they are a burden to the team as they already have too much to do.

Get to Know the Patients

It’s important that the reception team, nurses and dentists all get to know the patients on a first name basis. This can make your practice even more welcoming while offering that personalised service that patients expect and deserve these days. Something as simple as greeting them by name as they walk through the door can make a patient feel special and instantly improve their experience before they have even set foot in the actual surgery.

Know All the Patient Information Before You See Them

Something as simple as taking a few minutes to go through the patient file before calling them into the surgery is a small step to take to improve your patient’s experience. Knowing them by name, greeting them with a warm welcome and knowing why they are at the surgery are all ways to make your patients feel at ease and know that you are focused on their oral health.

Make them Comfortable

Patient satisfaction can help boost your dental practice moving forward. Ensure your patient is comfortable in the chair and understand the procedure in detail you are about to perform. Speak to your patient, get to know them and get to know their fears and their expectations. Making them comfortable in the dental space can ensure a seamless process without any anxiety or fear.

Warn the Patient

I have found it very useful to warn my patients before I touch them. This helps them know what to expect and also ensures that they are ready for my touch. Something so simple can go such a long way when it comes to patient satisfaction and growing your dental practice.

Learn to Listen

I have met so many dental professionals that talk rather than listen. I have learned over the years to take the time to listen to my patients. I ask questions and focus on their response, this helps me identify the problem and enables me to put the best treatment plan in place.

Invite Patients to Take Part in a Survey

In the UK, we have introduced the family and friends survey, which is being used in doctor and dental offices throughout the country, but I have been using my own patient satisfaction survey for years to help me identify any problems and work on making our patients experiences positive. Asking a patient to take part in the survey helps me identify how I have done and how my team handled the patient from the minute they walked in the door up to their treatment being completed

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